Website driven by Autonomy, from mtc.

Mercedes‑Benz Accident Assistance.

Mercedes-Benz Accident Assistance.

The first call you should make.

If you have an accident in your Mercedes-Benz, we're here for you. With one simple phone call our Accident Support service can take care of everything from the insurance claim to repairing the damage, and we are available 24 hours a day, 365 days a year.

We will have your damaged vehicle recovered to our Approved Bodyshop if it is immobilised and provide full management of the repairs to safeguard the manufacturers warranties and ensure safety standards are maintained free of charge to customers.

Accident line: 0330 124 2715

How we will help you.

If proven to be a non-fault accident with a third party.

We will:

  1. Arrange a comparable replacement vehicle to keep you on the road whilst your vehicle is being repaired

  2. Liaise with the relevant insurance company to have the repairs authorised and repaired at our Manufacturer Approved Bodyshop

  3. Deal with the recovery of your uninsured losses.

If it is a fault accident.

We will:

  1. Liaise with our Manufacturer Approved Bodyshop to ensure repairs are guaranteed, using only genuine replacement parts

  2. Endeavour to keep you mobile for the duration of your repairs (subject to your insurance policy and courtesy car availability).

How we will help you.

Never forget we are here to help

For more information about our programme and to receive your Accident Assistance pack including your key fob and vehicle, speak to a member of the Service Team.

Contact Us
Never forget we are here to help

Sandown Motors Limited, Holes Bay Road, Poole, Dorset, BH15 2BD.

Registered In: UK 8657001.

VAT Reg. No. 642 2305 74.

Sandown Dorset and Wiltshire Ltd and Sandown Surrey and Hampshire Ltd is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender.

We can introduce you to a limited number of finance providers. We do not charge a fee for our Consumer Credit services. We do not act as a financial adviser, or fiduciary. We act in our own interest, whichever lender we introduce you to, we will typically receive commission from them based on either a fixed fee or a fixed percentage of the amount you borrow. Any and all commission amounts will be fully disclosed to you as part of your sales journey. You will be required to give your fully informed consent to our receipt of this commission. By doing this, you acknowledge that you understand our role as a credit broker, and that we will receive a financial incentive if you take out a loan from a lender that we introduce you to.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required.

Status Disclosure.