Our Accident Support Service is provided at no cost to our customers. This service is designed to ease the burden of the logistics and legal concerns which arise from an accident. Subject to the terms detailed below, the service aims to provide assistance with the recovery of your car to our Approved Bodyshop (should it be required) and to liaise with your insurance company to ensure that delays in the repair of your car are minimised, keeping you informed of the progress along the way.

Recovery

In the event of an accident causing the immobilisation of your vehicle within the UK, we will arrange for the recovery of your vehicle to our Approved Bodyshop.

Should your vehicle remain mobile following an accident, we will arrange an appointment for you to visit our Approved Bodyshop to have your vehicle inspected, then book it in for repair at a time convenient for you.

Claims Notification

We will take relevant details from you regarding the accident and liaise with your insurance company when required.

Claims Administration

In the event of your vehicle being recovered by us, we will liaise with our Bodyshop and your insurance company regarding the repairs to your vehicle.

Uninsured Loss Recovery

Should it transpire that the accident is not your fault, we will pursue your claim. If in our opinion, you continue to have reasonable prospects of success, we will negotiate your uninsured losses with the other driver’s insurance company. Depending on your motor insurance policy, uninsured loss recovery might include, for example:

• Policy excess

• Hire car charges

• Out of pocket expenses.

Exclusions

We will not pay for:

• Any expenses incurred by you should you hold a third party fire and theft motor insurance policy or third party only motor insurance policy.

Calls charged at local rate, some mobile networks may vary.

Sandown Group have appointed ACH Ltd to manage Sandown Accident Support.