Service Administrator

Location

Mercedes-Benz of Newbury

Salary

Competitive salary dependent on experience

Contact

eleonora.papazografou@sandown-mercedes.co.uk

An exciting opportunity has arisen to join us as a Service Administrator in Newbury. The main purpose of the Service Administrator role is to assist and support the Service Team Managers and to maximise the sale of additional products and services.

Key Accountabilities:

  • Providing an immediate Sandown experience to the customer
  • Taking booking calls or enquiries directly from the customer when required
  • Meeting and Greeting customers into the department
  • The preparation of handover/WIP/job packs for all service customer bookings
  • Control future bookings and amend where required
  • The sale of service plans to service customers
  • Assist with the sale of smart body repairs to service customers
  • Support the STMs by assisting with administration
  • Support the CRC staff as and when required
  • Provide sickness/holiday cover for STMs
  • Work with other areas of the business to improve the customer experience.

Skills Required:

  • Experience of working within the Aftersales Department with the Automotive Industry
  • High levels of attention to detail and highly organised
  • Commitment to the achievement of company goals and targets
  • Experience in a customer service environment
  • Ability to understand customer needs
  • Exceptional IT skills
  • Numerate

Hours of work: Monday to Friday 08:00 – 18:00. You will be required to work 1 late shift per week until 18:30. Total hours per week 45.5.
You will be required to work Saturday 08:00 – 14:00 on a rota basis these hours will be paid as additional hours.

Job Info

Added: September 9 2021

Title: Service Administrator

Location: Mercedes-Benz of Newbury

Contact: eleonora.papazografou@sandown-mercedes.co.uk