Service Administrator

An opportunity has arisen to join us as a Service Administrator in Guildford. The main purpose of the Service Administrator role is to assist and support the Service Team Managers and to maximise the sale of additional products and services.

Key Accountabilities:

• Providing an immediate Sandown experience to the customer
• Taking booking calls or enquiries directly from the customer when required
• Meeting and Greeting customers into the department
• The preparation of handover/WIP/job packs for all service customer bookings
• Control future bookings and amend where required
• The sale of service plans to service customers
• Assist with the sale of smart body repairs to service customers
• Support the STMs by assisting with administration
• Support the CRC staff as and when required
• Provide sickness/holiday cover for STMs
• Work with other areas of the business to improve the customer experience.

Skills Required:

• Experience of working within the Aftersales Department with the Automotive Industry
• High levels of attention to detail and highly organised
• Commitment to the achievement of Company goals and targets
• Experience in a customer service environment
• Ability to understand customer needs
• Exceptional IT skills
• Numerate

Hours of work:

• Week 1, 2 and 3 - Monday to Friday 08:00 – 18:00. 45 hours per week
• Week 4 – Monday – Friday 08.00 – 18.00 and Saturday 08.00 – 13.00 50 hours per week