Service Administrator


Mercedes-Benz of Dorchester


Competitive salary dependent on experience


An exciting opportunity has arisen to join us as a Service Administrator at Mercedes-Benz of Dorchester.

The main purpose of the Service Administrator role is to assist and support the Service Team Managers and to maximise the sale of additional products and services.

Key Accountabilities:

  • Providing an immediate Sandown experience to the customer
  • Assist front of house with attending to all customers
  • To ensure that all filing and scanning requirements are kept up to date
  • Take incoming calls and proactively create new bookings to suit our customer while maintaining the department’s processes and procedures.
  • The preparation of handover/WIP/job packs for all department customers
  • Support the STMs by assisting with administration when requested
  • Support the booking Team by assisting with administration
  • Control the bookings regarding work in progress work (WIP), supervise parts orders and turn WIP into new bookings
  • Provide sickness/holiday cover where required within the team
  • To ensure data quality requirements are met individually and departmentally
  • To ensure the GDPR process is followed and agreements are in place 100% of the time
  • Invoicing of Service Care Plan work and submission to Mercedes-Benz for payment
  • The ability to cover the job of Service Team Manager where required for holidays or sickness

Skills Required:

  • High levels of attention to detail and highly organised
  • Commitment to the achievement of company goals and targets
  • A passion for customer satisfaction
  • Ability to understand customer needs
  • A can-do attitude
  • Numerate

Hours of work: Monday to Friday 08:00 – 18:00 Saturday 08:00 – 14:00 on a rota basis.

Job Info

Added: April 26 2022

Title: Service Administrator

Location: Mercedes-Benz of Dorchester