Service Team Manager


Mercedes-Benz of Newbury


Competitive salary dependent on experience


An opportunity has arisen to join us as a Service Team Manager at Mercedes Benz of Newbury. The Service Team Manager is responsible for every aspect of a customer’s after sales experience. The main purpose of the role is to maximise workshop profitability whilst exceeding customer expectations and satisfaction. The successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.

Main Duties:

  • To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer
  • To hand over and receive back any loan vehicle according to the published procedure
  • To supervise the flow of work into the workshop and liaise workshop control to meet customer requirements
  • To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations
  • To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule
  • To ensure that requested work is completed on time and to the expected standards
  • To ensure all customers vehicles are washed and vacuumed
  • To ensure that invoicing is accurate and completed on time
  • To ensure that job extensions are properly authorised and processed
  • To keep customers fully and regularly informed of changes to costs and expected completion times/dates
  • To ensure that vehicles are properly handed over to customers, including invoice explanation and advising future requirements
  • To take responsibility for sub contracted repairs and ensure the quality of such
  • To ensure that the authorisation of warranty and goodwill is given strictly in accordance with the manufacturers programme
  • To maintain high standards of housekeeping within both the front of house and back of house service areas and maintain a safe working environment.

Experience in an After Sales environment is vital and it is essential that candidates have experience working as a Service Advisor.

Hours of work Monday – Friday between the hours of 08.00 – 18:30 with one-hour unpaid break. Working either 08.00 – 18.00 or 08.30 – 18.30, these hours will be worked on a monthly rota basis. Saturdays – 08:00 – 14:00 on a rota basis, paid as extra hours. Total 45 hours per week

Applicants will be expected to be immaculately attired as is befitting the Mercedes brand and must hold a full Driving Licence.

Job Info

Added: June 10 2021

Title: Service Team Manager

Location: Mercedes-Benz of Newbury