Service Team Manager


Mercedes-Benz of Poole


Competitive salary dependent on experience


An opportunity has arisen to join us as a Service Team Manager at Mercedes-Benz of Poole. The Service Team Manager is responsible for every aspect of a customer’s after sales experience. The main purpose of the role is to maximise workshop profitability whilst exceeding customer expectations and satisfaction. The successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.

Main Duties:

  • To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer
  • To work with the workshop team to achieve the highest possible levels of performance
  • Keeping customers informed of the status of their vehicle, giving comprehensive technical and commercial advice on the extent of work to be done and, provide a cost estimate for repair work
  • Inform customers and potential customers about accessories and subsequent fitting of optional extras, promote any accessory campaigns
  • To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
  • To ensure all customer and vehicle data is correctly captured and loaded to the Kerridge DMS and updated as required
  • To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and required standard
  • To ensure that invoicing is accurate and completed on time
  • To take responsibility for sub contracted repairs and ensure the work has been completed
  • Ensure that proper use is made of technical information and that it is understood how to use the manufacturers systems
  • To ensure all relevant warranty documentation and parts are identified and are kept for the warranty team.

Essential Skills Required:

  • High levels of attention to detail and highly organised
  • Background in a similar role within the automotive industry
  • Knowledge of using Kerridge automotive computer system is essential
  • Commitment to the achievement of Company goals and targets
  • Experience of anticipating and understanding customer needs and demands
  • Maths GSCE at grade 5 (C) or above

Experience in an aftersales environment is desired.

Applicants will be expected to be immaculately attired as is befitting the Mercedes-Benz brand and must hold a full Driving Licence. Total hours per week: 45 Hours of work: 8:00 – 18:00 Monday to Friday and Saturdays on a rota basis will be required.

Job Info

Added: November 6 2020

Title: Service Team Manager

Location: Mercedes-Benz of Poole