Workshop Controller & Service Advisor


Mercedes-Benz of Farnborough


Competitive salary dependent on experience


An opportunity has arisen to join us as a Workshop Controller and Service Advisor at Mercedes-Benz of Farnborough. The main purpose of this role is to manage the process of optimising workshop resources to meet agreed departmental budgets and to control the flow of work through the workshop to maximise its utilisation and ensure that technicians are working efficiently. You will be required to understand and communicate effectively with other members of the department. Ensuring efficient operation of the service department, to meet and exceed customer expectations and maximise workshop profitability.

In addition you will in part be responsible for managing a small number of daily customers as the customer's dedicated point of contact from pre-call to handover. Drive workshop sales to meet the department’s retail sales targets whilst maintaining the required CSI and department's KPI targets.

Key Responsibilities

  • To calculate and manage the effective use of workshop resources.
  • Monitor individual and workshop efficiencies to ensure key performance indicators are met.
  • Plan the distribution of work amongst the team utilising available skills mix.
  • Identify individual training and development needs.
  • Manage liaison between workshop and service reception on customer vehicle progress.
  • Manage workshop standards in accordance with company requirements.
  • Resolve customer issues in line with MBUK standard and customer expectations.
  • Receive job cards from service reception, pre-time each job and allocate work to technicians so as to maximise sold hours and monitor progress of job
  • To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
  • To hand over and receive back any loan vehicle according to the published procedure.
  • To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule.
  • Ensure that all internal and external customers receive excellent levels
  • Ensure that the department helps to promote services offered by other departments within the dealership.
  • Identify any difficulties a customer may experience within any department and resolve these alongside the other departments within the team
  • You will be required in some instances to cover other departments due to absence or workload so must be prepared and able to adapt and diversify in accordance with the office/workplace dynamic.

Hours if work:

  • Monday to Friday: 08:00 – 18:00 (1 hour unpaid break)
  • Saturdays: 07:00 – 13:00 on a rota basis, paid as additional hours.
  • Total 45 hours per week

Applicants must hold a full Driving Licence.

Closing date 22nd July 2022

Job Info

Added: July 14 2022

Title: Workshop Controller & Service Advisor

Location: Mercedes-Benz of Farnborough