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An opportunity has arisen to join us as an Assistant Service Manager in Guildford. The Assistant Service Manager is responsible for every aspect of a customer’s aftersales experience. The main purpose of the role is to supervise the team and dealing on a day to day basis with customers subject to the guidelines established by the Company.
This role includes the day to day management of the service team, including the STMs, Service Advisors, Technicians and drivers. The role is to further the delivery of the Mercedes-Benz experience and maximise sales and profit opportunities through the delivery of the aftersales strategy and to exceed customer expectations at all times.
The successful candidate will have experience in an aftersales role within the motor trade, have strong communication skills, high attention to detail and good organisational skills.
Applicants will be expected to be immaculately attired as is befitting the Mercedes brand and must hold a full Driving Licence.
Experience in an After Sales environment is vital and it is essential that candidates have experience working as a Service Team Manager.
Highly competitive salary and bonus package, along with a Company Mercedes-Benz for the successful candidate.
Hours of work: 08:00 – 18:00 Monday to Friday with 1 hour unpaid break, total of 45 hours per week
Saturday work will be required on a rota basis.
Added: 08 October 2018
Mercedes-Benz of Guildford