Assistant Service Manager (Guildford)
An opportunity has arisen to join us as an Assistant Service Manager in Guildford. The Assistant Service Manager is responsible for ensuring every aspect of a customer’s aftersales experience is positive. The main purpose of the role is to support the Aftersales Manager and supervise the Front of House aftersales team.
Main Duties and Responsibilities
To supervise the Service team and to develop and train team members to achieve the highest possible levels of performance.
To monitor workshop loading and ensure continuity.
To ensure that customers and their vehicles are received in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule.
To ensure that invoicing is accurate and completed on time. · To ensure that job extensions are properly authorised and processed.
To keep customers fully and regularly informed of changes to costs and expected completion times/dates.
To oversee sub contracted repairs and ensure the quality of such.
To ensure that the authorisation of warranty and goodwill is given strictly in accordance with the manufacturers programme.
To monitor and manage attendance and timekeeping of team members.
Supervisory experience in an After Sales environment is vital and it is essential that candidates have had experience of working as a Service Team Manager. Applicants must have strong communication skills, high attention to detail and good organisational skills. Kerridge knowledge would be advantageous.
Applicants will be expected to be immaculately attired as is befitting the Mercedes brand and must hold a full Driving Licence.
Hours of work: 08:00 – 18:00 Monday to Friday with 1-hour unpaid break.
Total 45 hours per week.
Apply for this position
Please complete the form and upload your curriculum vitae to apply for this position.