Mercedes-Benz of Hindhead

An exciting opportunity has arisen to join us as a Service Department Driver / Service Administrator in Hindhead. The main purpose of this position is to assist with the collection and delivery of service/repairs vehicles as a flexible service driver and to assist and support the Service Team Managers and to maximise the sale of additional products and services available via the aftersales departments.

Key Accountabilities:

  • Main purpose is to deliver customer vehicles
  • Follow route and timed schedule deliveries.
  • Complete logs and reports
  • Follow Department of Transport  regulations and safety standards
  • Delivery of cars from other Sandown sites.
  • Moving vehicles around car park to insure customers are  able to park easily
  • Locating vehicles and keys to support workshop efficiency

·         Take incoming calls and proactively create new bookings to suit our customer while maintaining the department’s processes and procedures.

·         To promote and sell service plans to any customers in your care and assist other department staff when required

·         Control the bookings regarding work in progress work (WIP), supervise parts orders and turn WIP into new bookings

·         Support the aftersales team in looking up, pricing and picking parts.

·         Help the aftersales team with parts stock management.

·         Provide sickness/holiday cover where required within the team

·         Pricing all workshop jobs and management of the VHC process ensuring all KPI’s are met

·         To ensure data quality requirements are met individually and departmentally

Skills Required:

  • Full driving licence
  • Experience in a customer facing role
  • Strong customer focus
  • Team player
  • Full Driving licence
  • Need to have a “can do attitude”
  • Responsible and friendly
  • Must be self-motivated
  • Excellent Computer skills. 
  • Experience of using Kerridge is desirable but not essential
  • Excellent organisational and time management skills
  • Well Presented
  • Flexible as we may require small amounts of overtime subject to requirements

Monday to Friday 08.00 – 18.00 with 1 hour unpaid break

Added: 18 June 2018

Location

Mercedes-Benz of Hindhead

Closing Date

16 August 2018

Contact Email

nicky.hankins@sandown-mercedes.co.uk

Application Form