Mercedes Benz of Dorchester

An opportunity has arisen to join us as a Customer Experience Executive at our Dorchester dealership.

The purpose of this role is to create an exciting and totally engaging retail experience for customers visiting the showroom. 

The role is responsible for being the first point of contact with customers calling or visiting the showroom and providing them with a focussed experience, detailed vehicle presentation along with test drives and handovers post sale, ensuring the highest possible level of service. In return a comprehensive training and development plan will be created to aid your career path.

Main Duties and Responsibilities

  • Greet customers arriving in the showroom, and act as a host on behalf of the business, providing an immediate ‘Sandown’ feeling.
  • Question and listen to the customer to identify their needs and use product knowledge to provide guidance on the right product.
  • Provide a complete product presentation experience, using available showroom product and online/iPad technology, including test drive.
  • Organise and carry out test-drives and evaluate results.
  • Provide a succinct summary of customer needs to the Sales Executive and ensure a seamless introduction to the Sales Executive/Transaction Manager.
  • Respond to customer requests for information by email/telephone immediately to exceed their expectations.
  • Manage the handover process, creating a personalised experience by preparing for each one individually

  • Key skills
  • Excellent communication skills with a passion for customer satisfaction
  • A keen and ongoing interest in current vehicle technology

  • Experience  Required
  • Previous experience in a customer facing retail environment

The showroom is open from 8.30 - 18.30 Monday to Friday and weekend work on a rota basis will be required

Hours of work: 42.5 hours per week over seven days.

Flexibility with hours in line with customer requirements maybe required.

Added: 27 March 2018


Mercedes Benz of Dorchester

Closing Date

27 April 2018

Contact Email

Application Form