Service Driver Team Leader


Mercedes-Benz of Poole


Competitive salary dependent on experience


An exciting opportunity has arisen to join us as a Service Driver Team Leader at Mercedes-Benz of Poole. The main purpose of this position is to assist with the collection and delivery of service/repair vehicles by co-ordinating the collection and delivery schedule and supervising the team of drivers.

Main Duties and Responsibilities:

  • To work as Team Leader with a small team of drivers to collect/deliver service vehicles that will require an element of organisation
  • Responsibility for organisation of delivery and collection schedules, route planning, logistics, customer lifts to varied locations and timed scheduled deliveries
  • Ensure that relevant Service filling is checked and completed in-line with on-site systems
  • Follow DOT regulations and safety standard
  • Locating service vehicles and keys to support workshop efficiency
  • Work along-side the collection and delivery STM to maintain customers’ expectations
  • Ensure that customers receive excellent levels of service
  • Identify any difficulties a customer may experience and report to the service team
  • Maintain a friendly and professional manner in all contact with customers
  • Demonstrate excellent organisational and time management skills
  • Diligently carry out such duties to the best of your ability
  • In addition to your normal duties you may be required to undertake other duties
  • Strict adherence to all company policy and procedural matters
  • To maintain a smart and professional appearance at all times

Skills Required:

  • Experience in a customer facing administration role
  • Strong customer focus
  • Team player
  • Full Driving licence
  • Need to have a “can do attitude”
  • Excellent organisational and time management skills
  • Well Presented
  • Flexible as we may require small amounts of overtime subject to requirements

Hours of work are Monday – Friday: 08.00– 18.00 (one-hour unpaid break). There may be, on occasion, a requirement to work overtime.

Job Info

Added: September 22 2021

Title: Service Driver Team Leader

Location: Mercedes-Benz of Poole