Mercedes-Benz of Guildford

We are looking for a Full time Lead Executive to join our Fleet team in Guildford.  Reporting to the Head of Fleet Sales the successful candidate will need to be highly organised with excellent administrative, numeracy and PC skills. This role has arisen to provide a quality response in a timely manner to our on line buyer.  Carwow and other such mediums allow the customer to converse and purchase from the comfort of their home or office. 

Customers need to feel confident with the operator they are conversing and thus the successful candidate must have first class communication skills both written and verbal.

Responsibilities:

  • Handling incoming enquiries via Carwow and on line enquiries
  • Understand the customers’ requirements 
  • Searching for vehicles
  • Enter qualified leads on to management system
  • Passing compete leads to sales executives
  • Follow up leads

Key Skills:

  • Friendly, with a professional personal manner and committed to providing first class customer service
  • Customer Service Background
  • Professional telephone manner with exemplary communication skills
  • Self-motivated; uses initiative to work with minimal supervision
  • Team player
  • Strong objection handling skills
  • Organised and systematic approach to work
  • Maths & English GCSE or equivalent
  • Strong written communication skills as there will be an emphasis on written communication with the customer

Hours of work are working an average of 42.5 hours per week, working alternate weeks:

One week – Monday – Wednesday 09.00 – 19.00, Saturday 09.00 – 17.00, Sunday 10.00 – 16.00

One week -  Monday – Friday 09.00 – 19.00

Added: 17 August 2018

Location

Mercedes-Benz of Guildford

Closing Date

01 November 2018

Contact Email

nicky.hankins@sandown-mercedes.co.uk.

Application Form