Retail Manager (Used Cars)

An opportunity has arisen for an additional Retail Manager at Mercedes-Benz of Epsom. Reporting to the Used Car Sales manager, the Retail Manager is responsible for enhancing customer relationships and progressing the sale of the car, F&I, service plans and accessories. Crucial to this role is an ability to gain customer trust and build loyalty to Sandown with focus on sales conversion and profitability. Responsibilities will include, part exchange valuations, finance package tailoring and delivering sales results for the branch.

Main Duties and Responsibilities:

• Provide class leading customer service

• Ensure sales process is adhered to

• Distribute and manage lead with sales executive

• Have detailed knowledge of every enquiry

• Encourage appointments at the showroom

• Second face every customer

• Ensure follow up after enquiry, in line with Sandown SLAs

• Produce finance quotes and proposals

• Appraise Part exchanges and provide valuations

• Assist with the sale of the car, accessories, paint protection and insurance products Close sales

• Report to line manager on deal by deal basis on all income generated

• Conduct regular diary reviews

• Mentor and Develop team of Sales Executives

• Identify renewal opportunities from existing Sandown customers.

You will require – a high level of attention to detail; be FCA accredited: knowledge of finance and related systems; knowledge of insurance products; understanding of car valuations and advanced negotiation skills.

The showroom is open from 08.30 - 18.00 Monday to Friday, Saturday 09.00 – 17:00 and Sunday 10:00 – 16:00. Weekend work on a rota basis will be required, however, a 5-day week will be worked.

Total: 42.5 hours per week. Competitive salary package and a company car is provided with this role. A full driving licence is a requirement of this role.