Online & Retail Sales Executive

Location

Sandown Group

Salary

Competitive salary dependent on experience

Contact

nicky.hankins@sandown-mercedes.co.uk

An exciting opportunity has arisen to join us as a Sales Executive (Online and Retail) at The Sandown Group. This is a dual role which will involve both working as part of the online team and partly within the retail environment. Applicants will need to have a passion for sales and have excellent customer care skills both written, by phone and face to face.

Key Accountabilities:

  • Main purpose is to inform and advise on Mercedes-Benz vehicles, equipment, prices, conditions, technical data
  • Organising and carrying out test-drives and evaluate results
  • Evaluating used cars and arranging for technical appraisals to be carried out
  • Concluding sales, negotiating terms (trade-ins, type and method of payment, method of vehicle transfer, etc.), if necessary obtaining agreements and drawing up the sales contract
  • Offering and selling service packages
  • Supervising conclusion of financing, leasing contracts, insurances and service contracts
  • Introducing customers to other customer support units and continuously maintaining contact with these units
  • Involvement in sales events
  • Guaranteeing professional level of product presentation (price marking, accessibility, cleanliness, etc.)
  • Conduct live chat and video chat to engage and enhance customer buying experience
  • To deliver consistent results through the use of the sales process
  • To ensure the Sandown Sales Department complies with and maintains Company policy.

Skills Required:

  • Strong telephone skills
  • Be able to create desire, negotiate and conclude sale using only phone/e-mail/video call for online sale
  • Experience in a similar role within the automotive industry
  • A passion for exquisite customer service
  • Strong customer focus
  • Need to have a “can do attitude”
  • Must be self-motivated
  • Excellent organisational and time management skills
  • Well Presented.

Hours of work: Monday – Saturday with a day off in the week and Sunday’s on a rota basis. Showroom Hours are 8am – 6pm Monday – Friday, Saturday 9am – 5pm and Sunday 10am – 4pm (with a one hour unpaid break) 42.5 hours per week There may be, on occasion, a requirement to work overtime.

Industry leading salary package and a Company Car are part of the package as well as a comprehensive personal development plan.

Applicants must hold a full driving licence.

Job Info

Added: September 22 2020

Title: Online & Retail Sales Executive

Location: Sandown Group

Contact: nicky.hankins@sandown-mercedes.co.uk