Weekend Showroom Host

Location

Mercedes-Benz of Guildford

Salary

Competitive salary dependent on experience

Contact

nicky.hankins@sandown-mercedes.co.uk

An opportunity has arisen to join us as a Weekend Showroom Host at Mercedes-Benz of Guildford. The main responsibility of the host is to provide an efficient, professional and welcoming point of contact for all visitors to the dealership and directing them to the department they are looking for.

This role involves delivering the best possible customer experience for all visitors to the dealership and to create confidence in the company by ensuring the highest standard of courtesy and efficiency in customer contact and communication. This role must also liaise with inter-departmental staff and ensure the customer is kept informed without delay.

Key Accountabilities As Showroom Host you will ensure that the following duties are performed to the highest standards:

  • To greet visitors, offer refreshments (where appropriate) and advise relevant staff of their arrival.
  • Take customers to the service/parts department, locating sales executives
  • Take customers details and hand out brochures when required
  • To build an understanding and knowledge of the full range of Mercedes-Benz and smart passenger cars, products and services
  • To maintain the customer environment to an immaculate standard, reporting any maintenance issues to your line manager
  • To assist with promotions and events as required by the Marketing Department
  • To support the sales team and build good relations with fellow team members

Covid-19 Cleaning:

  • Sanitise customer waiting area tables / screens after each customer
  • Clean and sanitise all surfaces in the refreshment area hourly
  • Clean and sanitise the washrooms hourly

Key skills:

  • Excellent communication skills
  • A passion for customer satisfaction

Experience Required:

  • Previous experience in a customer facing retail environment

Applicants will be expected to be immaculately attired as befits the Mercedes-Benz brand.

Hours: Saturday 08.00 -17.00 and Sunday 10.00 – 16.00 - 14 hours per week Or Saturday only 08.00 – 17.00 – 8 hours per week Or Sunday only 10.00 – 16.00 - 6 hours per week

Job Info

Added: October 20 2021

Title: Weekend Showroom Host

Location: Mercedes-Benz of Guildford

Contact: nicky.hankins@sandown-mercedes.co.uk