Mercedes-Benz of Salisbury

We are looking to recruit a Service Team Advisor in Salisbury. The Service Advisor is responsible for every aspect of a customer’s after sales experience; once a car is booked in the STA will take ownership of the whole process. The main purpose of the role is to ensure the efficient operation of the workshop team, to maximise workshop profitability whilst  exceeding  customer expectations and satisfaction

Main Duties:

  • Be able to gain knowledge of the function of all vehicle controls and systems for each model.
  • Ability to recognise and name all major components, their approximate location and function.
  • Ability to estimate accurately times for diagnosis and repair.
  • Ability to determine condition of safety related parts i.e. tyres, brake pads, and wiper blades.
  • Ability to determine the complexity of body/paint repair (smart repair or full bodyshop).
  • Good basic administrational knowledge.
  • Demonstrably numerate and literate.
  • Should possess good customer relations skill to adapt to customers individual requirements whilst safeguarding the Company’s interest.
  • Should possess a calm and even temperament.
  • Ability to handle pressure without it affecting working relationships and effectiveness.
  • Should possess excellent listening skills.
  • Should possess strong self-organisational skills.
  • Ability to verbally communicate clearly and succinctly both face to face and via telephone.
  • Ability to produce faultless written communications.
  • Ability to convey information accurately between source and third party.
  • Demonstrate a good understanding of team dynamics.
  • Demonstrate man management skills to a minimum of supervisory level.
  • Demonstrate an understanding of targets and measures need to achieve them.

Experience in an After Sales service environment is essential

Hours:  08:00 -18:00 with 1 hour unpaid lunch break TOTAL: 45 hours per week

Saturday working on a rota basis 09:00 – 14:00 (paid as extra hours).

Applicants will be expected to be immaculately attired as is befitting the Mercedes brand and must hold a full Driving Licence.

Added: 30 July 2018

Location

Mercedes-Benz of Salisbury

Contact Email

Debbie.Beamish@sandown-mercedes.co.uk

Application Form