Customer Testimonials.
At Sandown we appreciate each and every customer testimonial. We aim to deliver exceptional service and no less. See below reviews left for our excellent team.
Ian
"I recently had the absolute pleasure of buying my Approved Used Mercedes-Benz from Ian, and I couldn’t be happier with the experience! From the moment I walked in, Ian was warm, welcoming, and incredibly knowledgeable—he really knows his stuff! What stood out the most was how personable he was. It felt less like a sales transaction and more like a conversation with a friend who genuinely wanted to help me find the perfect car. He took the time to answer all my questions (even the silly ones!), making sure I felt completely confident in my choice. No pushy sales tactics, just honest advice and a genuine passion for what he does. If you’re looking for a smooth, stress-free, and actually enjoyable car-buying experience, Ian is your guy! Thanks again, Ian—I’m absolutely loving my new Mercedes-Benz!".
Mimi
“As a Motability user, change can be daunting. From the moment I walked in and met Mimi I was put at ease. I was taken through my options at my pace and never felt rushed or overwhelmed. The process seemed more professional than my previous experience with another car brand and the car arrived earlier than expected and at a higher spec than I envisaged. Overall a 5 star experience, made all the better by Mimi's bubbly personality and attention to detail, I couldn't fault her.”
Rory
"Such great customer service from Rory! Exceptional level of service from first walk-in enquiry to collection of vehicle a week later! Rory was really helpful, knowledgeable, polite and not in the least bit pushy. I ordered my car fully confident I'd chosen well. Rory was aware of the timescales involved and managed to enable me to collect the car several days earlier than expected. Whole process was far less stressful than previous experiences elsewhere when buying new cars. Thanks Rory".
Matthew
"I had the pleasure of dealing with Matthew who was extremely friendly & efficient throughout. He went out of his way to ensure everything went smoothly & I couldn’t be happier with my new car & the service that he provided. Upon collection, he was very informative & ensured that I had a good understanding of all the basics related to the car before I left. He then gave me a follow up call the following day to see how I was getting on. Even though the dealership is over an hours drive from me, I would not hesitate to go back to Matthew for a future car as I feel I received the best service possible all given in a friendly & down to earth manner. In the past my husband & I have purchased vehicles and dealt with 4 other Mercedes-Benz dealerships & none of the service compares to what I received from Matthew & the Sandown dealership. I am a few days into owning my new fully electric EQB & I absolutely love it!"
Liam
"From my first visit, to when I collected my new car the experience with these guys was amazing. Liam was my main contact and is super organized, he really knows the cars and very quickly understood what I needed. The workshop guys did a wonderful job getting my vehicle into tip top condition for collection and Liam’s handover to me was the best, most informative and impressive handover I’ve ever experienced (and I’ve been lucky enough to have had a lot of new cars over the years). I left with my new acquisition feeling confident and very looked after - plus we had loads of fun and laughs during the process! I am beyond delighted with car and feel so lucky I popped into the Mercedes-Benz of Salisbury that day “to have a look”! Thanks to everyone at Sandown!".
Sam
"Great experience all round with my second new Mercedes-Benz from Newbury. The team were fantastic throughout the entire process in obtaining the car I wanted at the price I wanted to pay. Special mention to Sam in Sales, thank you for the way you handled my enquiry to handover. A credit to Sandown Mercedes-Benz of Newbury".
Alice
"I have bought/leased four cars from Sandown - Poole. I have had smart cars and Mercedes-Benz depending on what I need at the time. The sales and after car service are so amazing I keep coming back. This time Alice was my Sales Executive from start to finish and she was amazing! Answered all my questions, ran numbers for me, and got the car to me how I wanted it and when I wanted. This dealership and their staff always make the experience so pleasant I keep coming back. I can't give any higher recommendation than that."
Ziggy
"We are new customers to Mercedes-Benz. Ziggy, our Sales Executive in Dorchester, was fantastic throughout the process including when first walking into the showroom and finding out what we needed, purchasing the vehicle, handover and following up with post sales assistance. Very friendly, helpful, informative and professional from start to finish!".
Khayam
“It was a pleasure to deal with Khayam at Guildford - he went the extra mile, efficient, understanding & most patience. Lovely showroom too. Many thanks all.”
Callum
"I was looking for a used Mercedes-Benz C-Class in my local dealership - Sandown Mercedes-Benz of Poole. Callum provided an exceptional service in trying to find me a car over the last 2 months. He kept me informed of the cars available, suggesting alternatives and even let me know who can I contact, if a car became available, while he was on holiday! He kept in regular touch and made you feel like a valued customer. It was a masterclass of how to treat a customer. Clearly an asset to the company."
Jack
“From the moment I walked into the showroom on my first visit I felt very valued as a customer. The purchase of my new car has been effortless and dealt with extremely efficiently. Jack has been very helpful and courteous in the purchasing of my Mercedes-Benz. It is also very reassuring that should I have any queries, I can go back at any time to sort them out. I am absolutely thrilled with my new car.”
