The Team at Sandown
Scott Paddock
Scott joined Sandown Group as Group Operations Director, bringing extensive automotive retail experience from senior leadership roles within some of the UK's largest retail groups. He works across the business to drive operational excellence, support our teams, and ensure we continue to deliver outstanding customer experiences as the Group grows.
James Webb
James leads Sandown Group's strategy, overseeing New Car operations, Enquiry Management and the Customer Relationship Centre (CRC). He is passionate about creating a seamless customer experience and plays a key role in the Group's continued growth, helping to expand Sandown with OMODA JAECOO, Chery and Kia while driving long-term success.
Stuart Head
Stuart leads Sandown Group's Fleet operation, helping businesses of all sizes find tailored fleet solutions. With extensive experience in fleet sales and account management, he is committed to delivering outstanding service, building long-term partnerships, and ensuring every customer enjoys a smooth and efficient experience.
Mark Hannon
Mark oversees sales and marketing strategy across the group, driving performance, growth, and customer value. His focus is on strengthening the Sandown brand while ensuring every customer experience remains competitive, relevant, and engaging.
Charlie Charman
Aftersales is everything that happens after you take the keys, and Charlie is responsible for ensuring every Sandown customer enjoys exceptional support throughout their ownership journey. From servicing, maintenance and parts to warranty support and long-term vehicle care, Charlie works closely with teams across the Group to deliver a seamless aftersales experience, keeping customers safely on the road and their vehicles performing at their best.
Ian Holyoak
Ian leads our Basingstoke and Newbury retailers, overseeing both Sales and Aftersales to ensure every customer receives an exceptional experience. With a strong focus on leadership, operational excellence and customer satisfaction, he works closely with his teams to maintain the highest standards across every stage of the ownership journey, from first enquiry through to long-term aftercare.
Craig Clapham
Craig leads our Poole Retailer and Poole Van Centre, overseeing both car and van operations. Working closely with the Sales and Aftersales teams, he is committed to delivering exceptional customer service and maintaining the highest standards across every area of the business. His focus is on creating a seamless customer journey while supporting his teams to achieve operational excellence and long-term success.
David Boniface
David leads our Guildford retailers, overseeing both Sales and Aftersales to ensure every customer receives an exceptional experience. With a strong focus on performance, customer satisfaction and team development, he works closely with colleagues across both sites to maintain Sandown's high standards and deliver excellence at every stage of the ownership journey.
Steve Chivers
Steve leads our Dorchester and Salisbury retailers, overseeing both Sales and Aftersales to ensure every customer receives an outstanding experience. Passionate about delivering exceptional service, he works closely with his teams to uphold Sandown's high standards, drive performance and create a seamless ownership journey from first enquiry through to long-term aftercare.
Louise Gale
Louise leads marketing across the Sandown Group, overseeing brand, events, customer communications and the digital platforms that support both our teams and customers. She works closely with departments across the business to strengthen the Sandown brand, enhance the customer journey and ensure every campaign, event and communication reflects the high standards our customers expect.
Darren Griffin
Darren leads Sandown's Customer Relationship team, ensuring every customer enquiry, question and concern is handled efficiently, consistently and with care. Working closely with colleagues across the Group, he is committed to delivering outstanding customer service, resolving issues promptly and ensuring every interaction reflects the high standards customers expect from Sandown.
Andreea Trifa
Andreea supports Sandown's Customer Relations team, helping to ensure every customer enquiry is handled with care, clarity and efficiency. Working closely with colleagues across the Group, she is dedicated to providing timely support, resolving queries and delivering a positive experience, ensuring every customer feels valued throughout their journey with Sandown.
Dominic France
Dominic specialises in Fleet and Business solutions, working closely with customers to understand their needs and deliver tailored vehicle solutions that support their business goals. From company cars to larger fleet requirements, he is committed to building long-term relationships, providing expert advice and making the process straightforward, efficient and hassle-free.
Matthew Farley
Matthew works closely with teams across the business to maintain industry standards, support best practices, and ensure customers receive a compliant and professional after sales experience.