Mercedes-Benz App

You can register via the Mercedes-Benz App Portal or the Mercedes-Benz App. To fully complete your registration, you will then be sent a verification email with a link for you to follow. If you don’t follow the link within 30 days of receiving the email, your account will be deleted and you will need to start the registration process again.

To use MB.CHARGE Public, you must first activate the service in the Mercedes-Benz App and then conclude a MB.CHARGE Public charging contract with a selected third party.

Activate MB.CHARGE Public:

1. Open the Mercedes-Benz App.

2. Tap the three-bar menu icon in the upper left corner of the screen to expand the side menu.

3. Tap on "EQC".

4. Select "Manage services".

5. Scroll to "MB.CHARGE Public".

6. Tap the button to activate the service.

Register for a MB.CHARGE Public charging contract:

1. Tap on "MB.CHARGE Public charging contract".

2. Enter your VIN and tap "Next". You will then be redirected to the page of the third-party provider.

3. Complete your personal information.

4. Select a payment method and complete the payment process.

5. You will receive your MB.CHARGE Public charging card by post shortly afterwards. You can use this charging card or the Mercedes-Benz App to activate charging points available for MB.CHARGE Public for the charging process. To use the charging card, you must activate it in your Mercedes me account.

Yes, if you have an older Mercedes-Benz without connected functionality that was built between 2002-2015, you can still enjoy the experience of connected features through the Mercedes me Adapter. With the adapter on board you can control various vehicle functions from your Bluetooth-capable smartphone.

Call or visit your local Sandown Mercedes-Benz Retailer to check if you have an eligible car and book your adapter fitting.

Our Team is always on hand to help with any queries you may have. Call or visit your local Sandown Mercedes-Benz Retailer and book an appointment to learn more about your Mercedes-Benz App services.

Please contact your local Sandown Mercedes-Benz Retailer and provide them with your registration number. The Mercedes-Benz App only works with Mercedes-Benz vehicles from 2014 with the optional Remote Online or COMAND Online. The scope of the Mercedes-Benz App's functionality may vary depending on the equipment range of your vehicle and the services booked. If your car was built in 2018 onwards, then it will be compatible with Digital Extras. smart vehicles are not available in the app.

You get some Mercedes-Benz App standard services with your vehicle that you don't have to buy. However, to benefit from additional services, a purchase is necessary.

These are some of our most popular services:

- Remote Vehicle Status
- Vehicle Tracker
- Parked Vehicle Locator
- Remote Engine Start
- Live Traffic Information
- Send2Car

The following services are included free of charge:

- Maintenance Management
- Accident Recovery and Breakdown Management
- Telediagnostics
- Remote Vehicle Diagnostics

To purchase Digital Extras, please follow these steps:

1. Download the Mercedes-Benz App.
2. Open the app on your smartphone.
3. Select a product from the list and tap "Add to basket".
4. Tap on "Go to basket" to proceed to checkout.
5. Tap on "To payment" and select a means of payment.
6. To complete your order, tap on "Order at cost now".

To discover and purchase all available services, please visit the Mercedes-Benz App Store online or download the Mercedes-Benz Store App and log in with your Mercedes me ID.

iOS

Android

There are two ways to renew services or purchase new services:

- You will receive a reminder by email 2 weeks before the end of the term. Simply follow the link in the email to renew your services.
- You can purchase new services and extend terms at any time in the Mercedes-Benz Store app. These are automatically appended to your current terms.

Please follow these steps to renew or purchase services that are ending:

1. Open the Mercedes -Benz App Store.
2. Tap "Renew" in the menu.
3. Select your desired term.
4. Tap on "To payment".
5. Tap on "Order at cos now" to complete your order.

iOS

Android

With the Mercedes-Benz App, you can set up your Mercedes-Benz all-electric vehicle before you set off. In the following, we explain how to set the desired state of charge, specify a departure time and initiate pre-entry climate control.

To set the maximum state of charge:

1. Open the Mercedes-Benz App.
2. Tap on "Charging options".
3. Tap on "Maximum state of charge", select "100%" and tap on "Apply". Your Mercedes is now configured for the highest possible state of charge.

To specify departure time:

1. Open the Mercedes-Benz App.
2. Tap on "Charging options" and then on "Departure time".
3. Select "One time" for a single trip or "Weekly profile" for a recurring trip.
4. Choose your departure time. If you have specified "Weekly profile", also select the desired days of the week.
5. Tap "Save" in the top right corner of the screen to save your new departure time.

 To set up pre-entry climate control:

1. Open the Mercedes-Benz App.
2. Tap on "Charging options" and then on "Pre-entry climate control".
3. Select "Temperature"
4. Set a temperature for the driver's seat or the front passenger seat. Optionally, you can also select "Entire vehicle".
5. Tap "Save" to save your pre-entry climate control settings. You have thus set up pre-entry climate control for your vehicle.

Activate the "Stolen Vehicle Help" service in the Mercedes-Benz App to be able to find your vehicle in the event of theft or loss. After activation, you can use this service to speed up the investigation by police.

The service can be purchased as part of the URBAN GUARD Package in the Mercedes-Benz App Store. Please be sure to activate Stolen Vehicle Help as soon as you receive your vehicle. The benefit of this service can only be claimed 30 days after purchase (waiting period). Vehicles that are already untraceable prior to the purchase of this service or during the waiting period are not covered by the benefit of this service. Please also note your individual insurance conditions, which apply independently of this service.

To activate Stolen Vehicle Help:

1. Open the Mercedes-Benz App.

2. Go to "Settings".

3. Tap on "Manage services".

4. Scroll down to "Stolen Vehicle Help".

5. Tap the button to activate the service.

To use Stolen Vehicle Help:

1. Open the Mercedes-Benz App.

2. Tap on "More" and select "Stolen Vehicle Help".

3. Confirm your data.

4. Report the theft to police.

5. Contact the security centre of our authorised service partner.

Once you have successfully launched Stolen Vehicle Help, our service partner will transmit the location data to police. From this point on, the real-time location of your vehicle is shared with police. You have no insight into the location of your vehicle during the search process.

Please follow these steps to pay digitally when refuelling:

1. Open the Mercedes-Benz App.

2. Tap on "Your location".

3. Find the nearest filling station.

4. Tap on "Start digital payment for refuelling".

5. Select your pump and the desired amount.

6. Tap on "Confirm pre-payment".

7. Once you have finished refuelling, tap on "Complete payment".

Check the payment details and tap "Done" to complete the payment. Contact your local Sandown Mercedes-Benz Retailer and provide them with your registration number. The Mercedes-Benz app only works with Mercedes-Benz vehicles from 2014 with the optional Remote Online or COMAND Online. The scope of the Mercedes-Benz App's functionality may vary depending on the equipment range of your vehicle and the services booked. If your car was built in 2018 onwards, then it will be compatible with Digital Extras. smart vehicles are not available in the app.

You can find out which Digital Extras are available for which Mercedes-Benz vehicles in this overview.

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