Firstly, I just wanted to say a huge thanks for selling us an A-grade vehicle. We couldn’t have been happier with the purchase. The car is an absolute dream.
More importantly, I just wanted to express my gratitude to you for the support throughout the sales process from our first interaction all the way through to after sales care.
Without exaggeration, I must say that the customer service experience you provided to us was second to none and in all honesty, the best retail experience I’ve ever had in all my years.
Your transparency, constant communication and advice throughout the entire process has been phenomenal and if customer service was modelled on anyone .. they should take a leaf from your book.
As a family, we would not hesitate for a second to come back to you for repeat business .. regardless of being based in Leicester (nearly 300 miles from the showroom). I will gladly recommend you and Mercedes Sandown Dorchester to all family and friends.
In my opinion, buying a Mercedes is not just about acquiring a vehicle with the highest of standards but also the experience of making the purchase that goes with it, which you made seamless from beginning to end.
Thanks for everything - it’s been a real pleasure.
Mr Shah, Mercedes-Benz of Dorchester