To keep you updated as to Sandown’s approach to managing our business in the current circumstances, I would like to give you a brief update as to the changes we have made to ensure that we are in full compliance with the UK Government’s most recent instructions.

As highlighted in my previous communication to you, our absolute priority is to ensure the safety of our customers and our team while adhering to the latest government guidance. To this end we have adapted our sales and aftersales business to minimise physical interaction between all staff and visitors to our sites.

Our new and approved used retail sales departments will no longer physically engage with new customers on our showroom floors. As a result we won’t be conducting test drives or customer meetings on site. We are, however, fully enabled to manage your enquiry or purchase of a new or approved used vehicle remotely.  

We have a dedicated team of sales professionals who are available to engage with you over the phone, video call or electronically. Our team has operated in this way for many years and I assure you that they will provide you with a personal and enjoyable experience without your needing to leave your home.  

For our customers who have already purchased a new or approved used vehicle that has a planned handover date in March or early April, we will be managing these handovers on site in line with the strictest hygiene standards. As part of this process, we will complete all of the documentation remotely and the cars will be handed over on site with very limited interaction. We’re also happy to deliver the vehicles directly to your door with a non-contact process. We’ll then follow up with a virtual telephone or video handover to provide a full explanation of the controls. It goes without saying, that we look forward to providing a detailed physical handover when the current restrictions are lifted in the future.  

In line with the government guidance, our workshops will remain open to assist our customers, especially those that are key workers, with their mobility requirements during this challenging time. To ensure the safety of our staff and customers, we have significantly reduced the number of people on site and implemented processes to limit physical interaction with our customers. We’re very flexible and will adapt our approach to your requirements and are able to complete all paperwork and take payment remotely.  

Given the dynamic nature of this challenge, we’ll continue to respond to and implement the Government’s guidance and keep you informed.  

I’m convinced that the actions we are taking are necessary and will be effective in achieving our objective of protecting our staff and our customers. Although your experience of dealing with us now may be slightly different to usual, I’m confident that you’ll find it both enjoyable and efficient.  

Thank you for your ongoing loyal support of Sandown; it’s greatly appreciated. I wish you and your family well over the next weeks and look forward to our being of service to you now and in the future.

Best wishes,

Gavin.

Added: 24 March 2020

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