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Sandown is a privately owned official Mercedes-Benz retailer and we are pleased to offer the best value for money servicing compared to service-only specialists and motor chains.
It all started with just a single retailer and a focus on providing the best possible service. Despite our continued growth we still put the same energy into developing close personal relationships with our customers.
As winners of two prestigious customer service awards in 2017, we have worked hard to achieve award-winning customer service across our business.
Reality vs Perception
There is an urban myth that entrusting a franchised retailer is more expensive than a local independent. Tom Sharpe from Automotive Management explains, “Despite offering servicing rates that are actually cheaper than their rivals, franchised dealers are still perceived by customers as poorer value for money than independent dealers or national chains two polls have found”.
You might think they’re cheaper, but are they half as good?
Sandown retailers offer:
• Fixed price servicing
• Discounted affordable service plans
• Five different servicing options
• Original Mercedes-Benz genuine parts (with 2 year warranty)
• Full vehicle health check, free car wash and vacuum, plus screen-wash top-up
• All manufacturers service actions, updates and recalls undertaken free of charge
• Comprehensive roadside assistance renewed with each service¹