Dear Mr McAllister,
Mr and Mrs Bembridge, smart of Guildford
I am in my mid-eighties and retired, over the years I have bought many, many cars – from a 7 litre Ford Galaxy convertible, four different E Type Jaguars, two Austin Healey 3000 and more – the list goes on…as you can imagine I am a car enthusiast.
It was only last week when my wife, Jean and I looked into your delightful showroom in Guildford. We have been looking for a small car for her to drive. For a number of years she has liked the ‘smart’ but we hadn’t done anything about it! On this occasion we were met by Timothy Cooper who is exceptionally good and gave us fantastic attention. You had an amazing used fortwo cabriolet which looked exactly as new – and in our favourite colour too! Tim gave us every possible assistance in making our decision – the test drive was very impressive and the performance, for a 999cc engine was, in my opinion, amazing. We decided to buy the vehicle – Tim pointed out there were three marks on the bodywork which required painting and he assured us he would make sure it was done very professionally and we wouldn’t even see where it had been done – he was right and I would ask you to thanks your paintshop staff for the care and attention they gave – wonderful.
We collected the car last Saturday morning – 2nd July. When we arrived it was there in your showroom covered with a ‘smart’ cloth cover and a delightful sign welcoming Jean and I – thanks us for buying the car. Tim soon unveiled the vehicle and it looked simply breath taking – I could not believe how beautiful the car looked particularly with the new paintwork gleaming. You cannot tell the car had ever been on the road and looked exactly ‘as new’.
In all my years I have never had such service from any dealer – Tim could not have given us more attention or service, had we been buying the ‘top of the Mercedes’ range….he was just fantastic and made the removal of the veil an occasion we will never forget – it is something we will treasure in our minds for ever.
Well done Mercedes – couple with dear Tim who must be worth his weight in gold to your company. Long may the happy relationship continue.
Jean and I send out best wishes to all and look forward to a happy relationship with your company.
Mr and Mrs R Bembridge