Our Accident Support Service is provided at no cost to our customers. This service is designed to ease the burden of the logistics and legal concerns which arise from an accident. Subject to the terms detailed below, the service aims to provide assistance with the recovery of your car to our Approved Bodyshop (should it be required) and to liaise with your insurance company to ensure that delays in the repair of your car are minimised, keeping you informed of the progress along the way.
In the event of an accident causing the immobilisation of your vehicle within the UK, we will arrange for the recovery of your vehicle to our Approved Bodyshop.
Should your vehicle remain mobile following an accident, we will arrange an appointment for you to visit our Approved Bodyshop to have your vehicle inspected, then book it in for repair at a time convenient for you.
We will take relevant details from you regarding the accident and liaise with your insurance company when required.
In the event of your vehicle being recovered by us, we will liaise with our Bodyshop and your insurance company regarding the repairs to your vehicle.
Should it transpire that the accident is not your fault, we will pursue your claim. If in our opinion, you continue to have reasonable prospects of success, we will negotiate your uninsured losses with the other driver’s insurance company. Depending on your motor insurance policy, uninsured loss recovery might include, for example:
We will not pay for:
Calls charged at local rate, some mobile networks may vary.
Sandown Group have appointed ACH Ltd to manage Sandown Accident Support.
Sandown Motors Limited,
Holes Bay Road,
Registered In: UK 8657001.
VAT Reg. No. 642 2305 74.
Sandown Surrey and Hampshire Limited & Sandown Dorset and Wiltshire Limited are appointed representatives of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender. We can introduce you to a limited number of finance providers and do not charge fees for our Consumer Credit services. We may receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with them. The payment we receive may vary between finance providers and product types. The payment received does not impact the finance rate offered. All finance applications are subject to status, terms and conditions apply, UK residents only, 18's or over, Guarantees may be required.
Calls charged at standard network rate & are included in any inclusive minutes packages.
Basingstoke: 01256 670043
Dorchester: 01305 546999
Epsom: 01372 747000
Farnborough: 01252 490729
Guildford: 01483 916538
Hindhead: 01428 852800
Newbury: 01635 924379
Poole: 01202 036215
Salisbury: 01722 662355
Van Centre Poole: 01202 036459
Online Sales: 0330 178 2883