Mercedes-Benz offers comprehensive breakdown and accident cover.

Do you need help?

  • Our support teams are available 24 hours a day, 365 days a year across both the UK and Europe.
  • We can recover your car to a Mercedes-Benz Authorised Repairer within 30 miles from the breakdown.
  • Cover automatically transfers to new owners.
  • If your car needs to be recovered into a Mercedes-Benz Authorised Repairer, we can provide you with a replacement for up to 3 working days (excluding Accident Assistance).
  • Our Customer Assistance Centre are on hand to discuss any incidental costs that might arise from stopping your journey early, such as hotels and onward travel.
  • Before you get your car back, we’ll provide a complimentary Visual Health Check, to make sure everything is in order.

Renewing Your Cover for up to 30 years

To maintain Roadside Assistance cover after the first 3 years, simply service your car at a Mercedes-Benz Authorised Repairer.

You’ll receive a renewal notification to confirm cover has been extended for another 12 months on completion of a full Mercedes-Benz Recommended Service.*

* Including both Routine Maintenance and Additional Items.

Rescue Assist from Mercedes-Benz

The latest innovation in vehicle safety.

Rescue Assist is a safety system from Mercedes-Benz that uses QR (Quick Response) Rescue Codes to give emergency services faster access to critical information at the scene of an accident.

At an accident scene, emergency services need certain information about the vehicle involved - for example, its structural framework or the location of hazardous systems such as batteries and fuel tanks - to enable a safe, fast rescue operation.

All new Mercedes-Benz models are fitted with Rescue Assist QR Rescue Codes during production. For cars manufactured from 1990 onwards, Mercedes-Benz is offering a free-of-charge retro-fit service.

Request a call back.

For immediate assistance contact +44 (0)207 975 7077. Breakdown support for hearing loss customers is provided via the following email address:

Assistance at the touch of a button: the Mercedes me button in your vehicle's phone book or in the overhead control panel directly connects you to our support team.

Help us to help you by having the following details to hand: Vehicle details (Registration and VIN/Chassis number), owner/company details, symptom description and location of the breakdown.

Mercedes-Benz offers comprehensive breakdown and accident cover

Mercedes-Benz has been offering Roadside Assistance to our customers for 50 years, providing support 24 hours a day, 365 days a year.