The whole experience from start to finish has been above and beyond anything I have ever experienced.  I have to say I am one happy customer!

The choice on this car was easy as I fell in love with it the moment I saw it.

I cannot recommend you guys enough for a truly unforgettable experience.

Mr Grahamsley, Mercedes-Benz of Salisbury

Dear Mr McAllister,

On July 2nd 2016 we took delivery of our most beautiful smart convertible which looked simply fantastic when we collected it from your showroom. It was sitting there covered with a cloth which was removed by your outstanding sales executive Timothy Cooper…what a wonderful presentation!

Since we took delivery we have not had the slightest problem with the vehicle – it has been into your service department for an annual service recently and this went very well. On the odd occasion when I have wanted an answer to a query I have always seen Timothy and it is this which prompted me to write to you. Over the years I have bought many cars from various manufacturers but I have never had such attention from any sales executive previously. He is the most charming member of your entire staff and nothing is ever too much trouble – he makes you feel so welcome and comfortable immediately when you enter the showroom. He is kind, particularly attentive and nothing is too much trouble – he is very patient, understands exactly what you are talking about and takes immediate attention to answer your questions. Occasionally we meet him in Guildford and he is just as delightful then as he is when at work in your showroom!

I would like you to thank Tim on behalf of my wife Jean (who thinks he’s lovely) and myself – both of us really appreciate his attention and it is always a pleasure to enter ‘smart of Guildford.’ You are indeed lucky to have such a man working within your excellent company – as a Sales Director myself for many, many years I understand exactly what any sales executive needs and he has it in abundance.

Yours sincerely,

Mr R Bembridge.

Mr and Mrs Bembridge, smart of Guildford

"I am always happy with the service provided at Sandown Mercedes-Benz and this is why I keep coming to them despite living in Birmingham."


Miss Sorkin, Mercedes-Benz of Basingstoke

The service I received was extremely professional.

The addition of online video footage explaining about the wear and tear of tyres and breaks was extremely helpful.

Mr Mutton, Mercedes-Benz Of Basingstoke


My wife and I want to publicly give you a huge thank you for the incredible effort you put in sourcing and brokering a great deal for us. You always kept me up to date with progress and  never once did I feel uncomfortable with the deal or the car. You always managed to make me feel important, the only customer and found time to spend listening to our particular requirements.

The car is truly magnificent, was beautifully presented and handed over in such a wonderful way, the car was a special purchase for us and you helped make it just that bit better.

My wife finally plucked up courage and drove it yesterday and had only one word to describe it -  “lovely

Mr and Mrs Darlow, Mercedes-Benz of Basingstoke

Good morning,

We are emailing you following our transaction of a C-Class Mercedes-Benz we collected from your dealership yesterday.  We have nothing but praise for Ziggy, fromthe moment we walked through the door a couple of weeks ago, he made us feel atease with the whole buying process. 

Ziggy'sknowledge of the model range and the purchase options is second to none.  He explained everything in a friendly,methodical, professional and calm manner, and we understood exactly what wewere getting.  The handover yesterday wasalso brilliant.  

Ziggy took time to goover the car and its features with enthusiasm and we learnt so much how ourMercedes works !  We would also like tosay the whole team come across very approachable and friendly, unlike other Mercedesdealerships that we have experienced in the past.

The Mercedes-Benz of Dorchester branch has a real gem in Ziggy and wecertainly hope he will still be there when we trade in for a newer model in afew years time.


anonymous, Mercedes-Benz of Dorchester

Mercedes-Benz of Guildford

I recently bought a Mercedes Benz GLA from Mercedes-Benz Of Guildford and throughout the process Adeline Lee was my point of contact.  

Adeline has delivered a superb service from my initial interest through to and after point of sale.  She has been professional, courteous and very well informed.  She has always returned my (many) questions promptly and there has been nothing she has not been able to answer;  she is accommodating and obviously very knowledgeable, certainly with regard to the GLA. 

In short I am completely satisfied with the support and service I have received from Adeline and hope that she’s available when I return in 3 years to buy my next Benz!

Mr Abbott, Mercedes-Benz of Guildford

Just to say how impressed I am with Sandown, the other week Mercedes-Benz emailed me to let me know about a competition to win a Mercedes Formula 1 T-shirt. Later on that day, I was notified that I had won!

Secondly, Last week Mercedes-Benz sent me a loyalty card that entitled me to various different items. I have already spotted what I want!

Please pass on my thanks.


Mr Lock, Mercedes-Benz of Salisbury

Visit Rebecca's blog post to read about the brilliant experience she had at our Poole dealership, when purchasing her new smart forfour named Minnie!

Ms Wroblewski, smart of Poole

Dear Sirs,

Saturday morning I took delivery of my new Mercedes C class and I couldn't let that event pass without complimenting the Poole dealership.

Over the last 30 plus years have I have purchased many new cars including Citroen, Ford, Vauxhall, BMW and Mercedes and the dealership at Mercedes Poole surpassed all my previous experiences.

The sales executive AsaDocherty was our first point of contact. We turned up at the dealership on September 1st without an appointment just to browse. This was clearly a very busy day for you all. Despite that, Asa treated us with respect, talked us through numerous options, was willing to spend as much time as we needed,answered all our questions with honesty and knowledge, a professional sales executive clearly an asset to your team that enjoys his work – and that shows.

We also met KayleighWhatling and Aimee Newman who professionally talked us through finance,data protection and the deal being offered. And on handover day – Ben (thefont of all Mercedes), who walked us through the car and all its details.

Parting with money is always an experience! Selecting andbuying a new car can be a worry. However the professionalism and warmththat we found at the Poole dealership made that entire experience exciting,rewarding and through the efforts of ALL your team, I'm confident that my newcar is really what I wanted.

I would not hesitate to recommend friends and colleagues taking a trip to Poole for a new Mercedes.

Thank you

Mr Lewis

Mr Lewis, Mercedes-Benz of Poole