"I am always happy with the service provided at Sandown Mercedes-Benz and this is why I keep coming to them despite living in Birmingham."


Miss Sorkin, Basingstoke

The service I received was extremely professional.

The addition of online video footage explaining about the wear and tear of tyres and breaks was extremely helpful.

Mr Mutton, Mercedes-Benz Of Basingstoke


My wife and I want to publicly give you a huge thank you for the incredible effort you put in sourcing and brokering a great deal for us. You always kept me up to date with progress and  never once did I feel uncomfortable with the deal or the car. You always managed to make me feel important, the only customer and found time to spend listening to our particular requirements.

The car is truly magnificent, was beautifully presented and handed over in such a wonderful way, the car was a special purchase for us and you helped make it just that bit better.

My wife finally plucked up courage and drove it yesterday and had only one word to describe it -  “lovely

Mr and Mrs Darlow, Mercedes-Benz of Basingstoke

Good morning,

We are emailing you following our transaction of a C-Class Mercedes-Benz we collected from your dealership yesterday.  We have nothing but praise for Ziggy, fromthe moment we walked through the door a couple of weeks ago, he made us feel atease with the whole buying process. 

Ziggy'sknowledge of the model range and the purchase options is second to none.  He explained everything in a friendly,methodical, professional and calm manner, and we understood exactly what wewere getting.  The handover yesterday wasalso brilliant.  

Ziggy took time to goover the car and its features with enthusiasm and we learnt so much how ourMercedes works !  We would also like tosay the whole team come across very approachable and friendly, unlike other Mercedesdealerships that we have experienced in the past.

The Mercedes-Benz of Dorchester branch has a real gem in Ziggy and wecertainly hope he will still be there when we trade in for a newer model in afew years time.


anonymous, Mercedes-Benz of Dorchester

Mercedes-Benz of Guildford

I recently bought a Mercedes Benz GLA from Mercedes-Benz Of Guildford and throughout the process Adeline Lee was my point of contact.  

Adeline has delivered a superb service from my initial interest through to and after point of sale.  She has been professional, courteous and very well informed.  She has always returned my (many) questions promptly and there has been nothing she has not been able to answer;  she is accommodating and obviously very knowledgeable, certainly with regard to the GLA. 

In short I am completely satisfied with the support and service I have received from Adeline and hope that she’s available when I return in 3 years to buy my next Benz!

Mr Abbott, Mercedes-Benz of Guildford

Just to say how impressed I am with Sandown, the other week Mercedes-Benz emailed me to let me know about a competition to win a Mercedes Formula 1 T-shirt. Later on that day, I was notified that I had won!

Secondly, Last week Mercedes-Benz sent me a loyalty card that entitled me to various different items. I have already spotted what I want!

Please pass on my thanks.


Mr Lock, Salisbury

Visit Rebecca's blog post to read about the brilliant experience she had at our Poole dealership, when purchasing her new smart forfour named Minnie! 

Ms Wroblewski, smart of Poole

Dear Sirs,

Saturday morning I took delivery of my new Mercedes C class and I couldn't let that event pass without complimenting the Poole dealership.

Over the last 30 plus years have I have purchased many new cars including Citroen, Ford, Vauxhall, BMW and Mercedes and the dealership at Mercedes Poole surpassed all my previous experiences.

The sales executive AsaDocherty was our first point of contact. We turned up at the dealership on September 1st without an appointment just to browse. This was clearly a very busy day for you all. Despite that, Asa treated us with respect, talked us through numerous options, was willing to spend as much time as we needed,answered all our questions with honesty and knowledge, a professional sales executive clearly an asset to your team that enjoys his work – and that shows.

We also met KayleighWhatling and Aimee Newman who professionally talked us through finance,data protection and the deal being offered. And on handover day – Ben (thefont of all Mercedes), who walked us through the car and all its details.

Parting with money is always an experience! Selecting andbuying a new car can be a worry. However the professionalism and warmththat we found at the Poole dealership made that entire experience exciting,rewarding and through the efforts of ALL your team, I'm confident that my newcar is really what I wanted.

I would not hesitate to recommend friends and colleagues taking a trip to Poole for a new Mercedes.

Thank you

Mr Lewis

Mr Lewis, Mercedes-Benz of Poole

Hi Martin
We just wanted to drop you a quick email to say how much we are enjoying our new Mercedes GLE.
A big thank you to Ryan our salesman - he did a fantastic job in keeping us updated throughout the whole buying process and is a true credit to Sandown.
We returned to purchase our vehicle with your dealership as our son Guy had previously bought his car through Ryan at the beginning of the year and we were most impressed with his professionalism.
We shall definitely be recommending our friends and family to come to you in the future.
Thank you once again
Kind regards

Mr and Mrs Moore

Mr and Mrs Moore, Mercedes-Benz of Poole

Dear Martin,

I would just like to send you some feedback in relation to my customer service experience from Tom Godfrey when choosing and purchasing my new A Class.

Tom has been brilliant from the day I walked onto the showroom  floor with my requests for my new car. He was so accommodating and extremely helpful with every little trivial question I asked and went into understandable detail with all of them.

Toms customer service is something I believe Sandown should be proud of, he reassured me when I had huge doubts about whether I should put myself in a position of paying a finance agreement, even offering to let me test drive an A Class as many times as needed to make sure I was making the right decision.
Tom has been great to talk to and it was nice knowing I could contact him at any time to ask probably the same questions I had asked over and over already. Tom kept me updated of the status of my car and even pushed the inspection and valet through quicker than should have so I could pick my new car up early.

Unfortunately I didn't receive an email with a customer service survey attached that I could "rate" the service I received but I'd like to make it clear that each question would have received an extremely satisfied response.

I would like to thank Tom for all of his help and for being so accommodating throughout my time dealing with Mercedes, he's a credit to the company and I’ve already told him his and Mercedes is the best customer service I have ever received .

Please ensure Tom is aware of his great work and I look forward to dealing with him again soon.

Kindest Regards

Ms A Johnson

Ms A Johnson, Mercedes-Benz of Poole