Success with Sandown

All of our staff are fully supported and have access to a multitude of training programmes and opportunities for development. We believe in growing from within and have a comprehensive plan for developing our employees, which has already resulted in many success stories.

Colin Goodall

I started working for the company as a Parts Advisor in the Basingstoke dealership in 1999.

In 2004, I was promoted to Basingstoke Parts Manager and I have just recently been promoted again to be the Trade Parts Admin Manager, as well as continuing with my duties in Basingstoke. The best part of working here for me, is the people that I work with throughout the dealership.

It’s also nice that this company has promoted from within and strives to be one of the best Mercedes-Benz Dealerships.

Charlie Charman

I joined in June 1997 as a technician having completed a Vauxhall apprenticeship. Covered roadside assistance out-of-hours as part of the role and gained MB Guild accreditation as a Technician. Moved to a Basingstoke Workshop control position in 2000. Spent some time in 2003 helping with the development of Hindhead and spent 6 months in Workshop control in Guildford at the old site. Moved to the position of Service Manager for Mercedes-Benz of Basingstoke in 2004, who also won Aftersales Team of the Year that year. Moved to the position of Guildford Service Manager in 2007 which involved in the build and relocation of the dealership to Slyfield and remained there as Service Manager until October 2014 when I moved into the Head of Aftersales position.

It’s great to work for a privately owned business that allows us to change and develop at pace as needed. I love the brand and its outstanding pace of development, enjoy how every day is different and love the people in the business.

Jo Golden

I began my Mercedes-Benz journey in 2003 at the tender age of 18 as the first dedicated Service Department Bookings Specialist, having been recommended for the role by an ex-colleague. Due to staff change I very quickly found myself as Service Team Manager in late 2003, then in April 2014 I was promoted to Assistant Service Manager. I left the business in May 2015 for a very brief 6 months before being asked to return in November 2015 as Aftersales Manager in Salisbury. In August 2018 I was then promoted to Group Compliance Manager.

Sandown and Mercedes-Benz are my home and my team are my family. Mercedes-Benz are an exciting manufacturer to work with and every day is different! I love the variation in my job role and the balance between numbers, performance and the people I support.

Dean Hewitt

I joined Sandown in October 2004.

I was working in the IT industry at the time and wanted a change. I decided to become an accountant and joined as an assistant accountant with accountancy training as part of my package.

I joined the new BMW aftersales department and worked there for a few years reporting to the FD. I got promoted to look after Chrysler, Jeep and Dodge in 2006/7 then promoted again in 2009 to manage the Guildford site.

It was also around this time that I completed all my exams and could call myself a Chartered Accountant. The company paid for all this and supported me completely in my training and growth within the business.

I now run Basingstoke and Hindhead accounts as well as having a hand in supporting all aspects of the finances for Sandown.

I like working for Sandown as it is a family run company with a "door is always open for a chat" approach to management. I work in a great team of like-minded people within the accounts arm of the business and work well with the managers I am here to support at the sites I am the accountant for. There is a good level of mutual respect and I know I make a difference on a day to day basis.

Richard Smalley

Richard started working in the automotive industry in 1998 with a week’s work experience through his school. At the end of that week Richard ask for a Saturday job cleaning the workshop which he completed until he left school. He then joined full-time as an apprentice technician in September 2000. The company then was known as William Jacks.

His apprenticeship lasted 3 years and after that he became a qualified technician, later moving up to a Systems Technician. At the age of 26 he became a Diagnostic Technician and continues in this role today, 10 years later.

Jason Challis

Jason started in the automotive trade as an apprentice at Mercedes-Benz of Newbury. He successfully completed his training then progressing onto a maintenance technician. At that time he decided he wanted to progress his career as a technician and asked to be placed onto any available training that he could undertake on behalf of the company. This then saw Jason progress through to Systems Technician.

His interest in technology has not stopped and with the ever developing Hybrid and EV range he continues to still learn today. He became one of the youngest Diagnostic technicians in the Mercedes-Benz UK network and has continued at this level for 6 years.

He loves the brand and all that it has to offer and is looking forward to this next period of mobility innovation within the automotive sector.

Team stories

At Sandown we pride ourselves on our customer service care for each individual and their vehicle. All of our expertly-trained teams from sales to aftersales, Motability to fleet and business provide an award-winning experience from the moment you enter our showroom and beyond.

CarGurus Top Rated Dealer 2021

We are thrilled announce that Mercedes-Benz of Guildford has yet again been named a 2021 CarGurus Top Rated Dealer - congratulations to the whole team!

CarGurus Top Rated Dealer 2020

We are extremely proud to announce that Sandown's following Retailers have been labelled Top Dealers by CarGurus: Mercedes-Benz of Basingstoke; Mercedes-Benz of Guildford; Mercedes-Benz of Salisbury; and Mercedes-Benz of Poole as a result of their exceptional dealer rating and customer service!

Aftersales Team of the Year 2019

Our retailers were ecstatic to be named 'After Sales Team of the Year' at the 2019 Mercedes-Benz UK Retailer of the Year Awards, held at Mercedes-Benz World.

Sentiment to true teamwork, we are delighted to have the collective efforts of all teams delivering the Sandown values, work towards supporting the aftersales teams in having their performance so highly regarded.

CarGurus Top Rated Dealer 2019

We are extremely proud to announce that Mercedes-Benz of Guildford and Mercedes-Benz of Poole have been named 2019 CarGurus Top Rated Dealers as a result of their exceptional dealer rating and customer service!

Sandown Retailer of the Year 2019

Congratulations to Mercedes-Benz of Salisbury for winning Sandown Retailer of the Year 2019!

This title was awarded on the basis of their excellent Sales and Aftersales performance throughout the year. Consistent sales volumes, customer satisfaction and exceptional performance in the people section along with consistent site focus helped edge Salisbury to the win.