Success with Sandown

All of our staff are fully supported and have access to a multitude of training programmes and opportunities for development. We believe in growing from within and have a comprehensive plan for developing our employees, which has already resulted in many success stories.

Charlie Charman

I joined in June 1997 as a technician having completed a Vauxhall apprenticeship. Covered roadside assistance out-of-hours as part of the role and gained MB Guild accreditation as a Technician. Moved to a Basingstoke Workshop control position in 2000. Spent some time in 2003 helping with the development of Hindhead and spent 6 months in Workshop control in Guildford at the old site. Moved to the position of Service Manager for Mercedes-Benz of Basingstoke in 2004, who also won Aftersales Team of the Year that year. Moved to the position of Guildford Service Manager in 2007 which involved in the build and relocation of the dealership to Slyfield and remained there as Service Manager until October 2014 when I moved into the Head of Aftersales position.

It’s great to work for a privately owned business that allows us to change and develop at pace as needed. I love the brand and its outstanding pace of development, enjoy how every day is different and love the people in the business.

Dean Hewitt

I joined Sandown in October 2004.

I was working in the IT industry at the time and wanted a change. I decided to become an accountant and joined as an assistant accountant with accountancy training as part of my package.

I joined the new BMW aftersales department and worked there for a few years reporting to the FD. I got promoted to look after Chrysler, Jeep and Dodge in 2006/7 then promoted again in 2009 to manage the Guildford site.

It was also around this time that I completed all my exams and could call myself a Chartered Accountant. The company paid for all this and supported me completely in my training and growth within the business.

I now run Basingstoke and Hindhead accounts as well as having a hand in supporting all aspects of the finances for Sandown.

I like working for Sandown as it is a family run company with a "door is always open for a chat" approach to management. I work in a great team of like-minded people within the accounts arm of the business and work well with the managers I am here to support at the sites I am the accountant for. There is a good level of mutual respect and I know I make a difference on a day to day basis.

Richard Smalley

Richard started working in the automotive industry in 1998 with a week’s work experience through his school. At the end of that week Richard ask for a Saturday job cleaning the workshop which he completed until he left school. He then joined full-time as an apprentice technician in September 2000. The company then was known as William Jacks.

His apprenticeship lasted 3 years and after that he became a qualified technician, later moving up to a Systems Technician. At the age of 26 he became a Diagnostic Technician and continues in this role today, 10 years later.

Jason Challis

Jason started in the automotive trade as an apprentice at Mercedes-Benz of Newbury. He successfully completed his training then progressing onto a maintenance technician. At that time he decided he wanted to progress his career as a technician and asked to be placed onto any available training that he could undertake on behalf of the company. This then saw Jason progress through to Systems Technician.

His interest in technology has not stopped and with the ever developing Hybrid and EV range he continues to still learn today. He became one of the youngest Diagnostic technicians in the Mercedes-Benz UK network and has continued at this level for 6 years.

He loves the brand and all that it has to offer and is looking forward to this next period of mobility innovation within the automotive sector.

Hana Baldwin

It is with great pleasure to announce that Hana Baldwin from Mercedes-Benz of Epsom has been awarded Non-Technical Light Vehicle Apprentice of the Year!

Hana has worked at Mercedes-Benz of Epsom since July 2019, and has been an integral part of Sandown. She was one of five apprentices from around the country to have been recognised for their progress to date on the Mercedes-Benz Apprenticeship Programme, where their grades, performance and engagement were all taken into consideration. Their prize is a week of work experience at the headquarters of Mercedes-AMG Petronas in Brackley as the F1 team prepares the cars of Lewis Hamilton and George Russell for the Silverstone race.

James Jackson, Mercedes-Benz of Epsom’s Aftersales Manager, was full of praise for Hana and her achievement. “Hana is an integral part of #TeamEpsom and her attitude and work ethic are highly regarded by her peers and colleagues,” he added. “She has many years of growth and accomplishment ahead of her as part of the Sandown Epsom team.”

Joshua Coupland

Joshua has been with Sandown at Mercedes-Benz of Poole since July 2021 as a Star Expert, and has recently been promoted to Sales Executive!

What are you looking forward to in your new role?

I’m excited to start the new role because it’s a great step forward in my career in the motor trade. I’m really grateful for all the development that’s been invested into me by the management team and support given by my colleagues. I’m looking forward to having more opportunity to speak to our amazing customers and helping to put their dream cars on their driveways.

Harry Bridgeman

Harry has been with Sandown for just under a year as a Star Expert at Mercedes-Benz of Guildford, and has recently been promoted to Sales Executive!

What are you looking forward to in your new role?

I have always been very passionate about cars and the Mercedes-Benz product, the promotion allows me to build upon my product knowledge from the star expert position and apply it to the sales process. I am excited for the greater level of responsibility the sales potion provides, dealing with customers from start to finish, proving the full Sandown experience!

Team stories

At Sandown we pride ourselves on our customer service care for each individual and their vehicle. All of our expertly-trained teams from sales to aftersales, Motability to fleet and business provide an award-winning experience from the moment you enter our showroom and beyond.

Retailer of the Year 2021

Sandown received tremendous recognition from the manufacturer when we were named overall Mercedes-Benz Retailer of the Year 2021 and were commended in two other categories.

Each and every member of the Sandown Team has made an important contribution to this success, which is something that collectively we can all be very proud of. Our awards acclaim is testimony to their hard work and dedication as well as an unstinting commitment to delivering unrivalled customer care and meeting the very highest standards set by Mercedes-Benz.

CarGurus Top Rated Dealer 2021

We are thrilled announce that Mercedes-Benz of Guildford has yet again been named a 2021 CarGurus Top Rated Dealer - congratulations to the whole team!

CarGurus Top Rated Dealer 2020

We are extremely proud to announce that Sandown's following Retailers have been labelled Top Dealers by CarGurus: Mercedes-Benz of Basingstoke; Mercedes-Benz of Guildford; Mercedes-Benz of Salisbury; and Mercedes-Benz of Poole as a result of their exceptional dealer rating and customer service!

Aftersales Team of the Year 2019

Our retailers were ecstatic to be named 'After Sales Team of the Year' at the 2019 Mercedes-Benz UK Retailer of the Year Awards, held at Mercedes-Benz World.

Sentiment to true teamwork, we are delighted to have the collective efforts of all teams delivering the Sandown values, work towards supporting the aftersales teams in having their performance so highly regarded.

CarGurus Top Rated Dealer 2019

We are extremely proud to announce that Mercedes-Benz of Guildford and Mercedes-Benz of Poole have been named 2019 CarGurus Top Rated Dealers as a result of their exceptional dealer rating and customer service!

Sandown Retailer of the Year 2019

Congratulations to Mercedes-Benz of Salisbury for winning Sandown Retailer of the Year 2019!

This title was awarded on the basis of their excellent Sales and Aftersales performance throughout the year. Consistent sales volumes, customer satisfaction and exceptional performance in the people section along with consistent site focus helped edge Salisbury to the win.